The staff are even more amazing. Kept telling me same blurb about it was my fault, not his, no refund, etc. I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! BS. This was an absolute nightmare. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. We always want to make sure our fans feel heard and are provided the appropriate information throughout their buying experience. Phoney Company! I beleive he explained everything I needed to know, in detail. MONTANA FOREIGN LIMITED-LIABILITY COMPANY. Not game day yet so have not opened app for seats. All Rights Reserved. These were sold from the originator which means there's no reason they couldn't have been refunded. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. We were able to confirm that a previous advocate was able to move forward with giving you a full refund for your order and uploaded a $75 in store credit under your order file as a one time courtesy. I own a venue. I'm very disappointed in Vivid Seats. Tickets were sent 57 minutes prior to showtime After I was told by customer service 2 hours prior to showtime that they could not contact the seller. I thought Vivid was a pr0n company. Any shipping fees associated with transferring the tickets are the responsibility of the buyer. They refunded, but I am out 2 nights for the hotel. THEY ARE SCAMMERS. Then allows the seller to change the date to the day of the event. But, that won't happen with your company. He deserves 10 gold stars! Horrible customer serviceUpdated on 3/2/23 after their comment saying I only called after the event. Good Grief. I had to purchase four more tickets that were handicapped seats from the venue. Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. Thank you for sharing your feedback, Gregory. 10.1K Ratings. I am very disappointed in not being able to attend the show. Vivid Seats ranks 27th among Tickets sites. Showed up after start of game and lot was closed. I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. However, we certainly encourage our fans that they are able to recoup the cost of their tickets by reselling their tickets in the event they no longer able to attend their event. Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. I have been to several concerts in the past not ever have been treated like this saying I have withheld money from y'all, if you find the reason y'all should reach out and find out what happen instead of assuming* y'all need to take me off y'all's email listings if y'all aren't going to let me purchase any more! This review was chosen algorithmically as the most valued customer feedback. My tickets were not released until 1 week before the show. Desired outcome: I thought maybe that was the seller. This changed due to Covid, but we did not get a refund because it was getting rescheduled. None of the options worked for us NEVER will I use this company again. It never shares your credit card information, and you can read more about its privacy and security guidelines on the companys website. So I recommend never buying anything from this place. Vivid Seats' email and phones were not responding to many numerous requests.Yes, you get great prices on concert tickets because it is a con. I specifically chose a section my whole group is in. My hatred for this company will never end and I will tell anyone and everyone that will listen about this. I purchased tickets well in advance and the tickets weren't cheap. In my eyes I trully beleive you are a rip off company. 2. bradsaid 1 yr. ago. I do expect a refund of the differance that the seats should sell for. Do I need to print these tickets? I purchased two tickets for Garth Brooks in Gainesville five months before the concert My ticket were mailed to me earlier than expected. We use dedicated people and clever technology to safeguard our platform. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. Providing an exceptional buying experience is something we want all of our fans to experience. I spoke with Carlos A over the phone to purchase my tickets. I have put in calls, live chats and emailed customer support. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. When asking if they would help me resale the tickets they told me that they could not as they would not sell e-transfer tickets (but they allowed someone to sell them to me). Scammed!!! *Earn a Reward Credit equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. Please refund me the differance between what you charged me and what the tickets actually cost. Most complaints are from ticket billing and delivery issues. I had to buy either 1 or 3. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Was not able to get in with those tickets I paid for. Yes, you get great prices on concert tickets because it is a con. That is a lie. He checked several times and assured me that the seats were handicap. I have bought tickets through Vivid Seats for two different concerts. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. These were special seats, including dinner and first 2 rows on the dirt. So I have no tickets and am out $600. It guarantees your tickets will be valid and arrive in time for the event. It is never our intention to make our fans feel this way. Vivid seats are scammers. Couldnt cancel that ticket either. Heads up. The tickets were in TTC3 seats 30 and 31 in corner. They simply dont care. Disputed several times and no resolution till this day. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. Over 100 million tickets sold. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Vivid Seats has 450 employees. Promised by 2/23. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: Approximately 90 minutes later, the seller had noticed you had not accepted the tickets yet and resent your tickets as downloadable QR codes for your convenience to make this easier for you to access. SO basically, they lied in the e-mail, and lied that replacements were offered. How do I determine the seat numbers for a ticket listing? Abel helped me and made the process easy. Last minute tickets: Buy tickets for NBA, NFL, MLB, NCAA, and NHL games, right up until game time. TLDR: They dont allow order cancels if you make a mistake and wont do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. He said I should post the tickets for sale. I feel that you overcharged me. On 02/16/2023, I bought two concert tickets. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). You are paid through PayPal after the event occurs. Great customer service skills. We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. These people are thieves and liars. Avoid this site and their markup fees! Vivid Seats is as legit as ticketing sites come. Takes no accountability for a time glitch that had us go to a show at the wrong time. Claim your listing for free to respond to reviews, update your profile and manage your listing. It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. Ticket Listing Information 9. You get an email when the tickets are sold, and then you either upload them or ship them. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. He was absolutely fantastic at his job. We apologize for the frustration you experienced. Is SeatGeek Legit? In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. Never again. 3 for $533.58. We were able to review your order file and confirm that there was no communication for your order until after the event had passed. Reliable & Rewarding Tickets. I will not be using this company again and will never refer a soul. Accidentally purchased tickets on wrong date and chatted with an agent immediately after. The tickets are yours now to you have to figure out what to do. Vivid Seats' slogan is, "Empowering every fan to get to the live events that shape their most vivid moments and memories." And that about sums up their purpose. After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. Pretty hard to buy tickets, Purchase of Concert tickets for Journey in Albuquerque, NM, Easy process, with helpfull employee. They deserve to go bankrupt as they cost me $800. Vivid seats is horrible. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. I had a purchase trouble on Vividseats. Now I am stuck with two way overpriced tickets for a concert I will not be able to enjoy with the person I wanted to go with. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. These people are thieves and liars. The market price provided by Vivid was over $500 per ticket. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. Enjoy reading our tips and recommendations. Gain trust and grow your business with customer reviews. They refuse to give a refund due to sending the tickets prior to showtime. I cant understand why a company would allow a third party to sell tickets before the venue even has them and for triple The price for general admission, now Ill be the one with the most expensive ticket there and the worst seats smh never again. And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. He was quick to answer my questions and quick to book my tickets. Call and ask what the service charge is before buying. you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. Jeremy of Las Vegas, NV Verified Reviewer. Get buying tips about Ticket Websites delivered to your inbox. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. Chicago, IL 60606-0606. We believe in full transparency, and strive to ensure our fans are informed. 5.5 Total Score. I usually stick to stubhub. Our online support team is here to help resolve your concerns. Also, VividSeats says all orders are 100% . They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. . The third party did not send us the electronic tickets. Hi Sony, we reached out to you today about your order and the dispute with your financial institution to ask for the documentation you received from your credit card company. But, what I'm reviewing . They refused to issue a refund as they said the tickets were sent via email. Purchased parking for the Super Bowl. After setting up a ticket master account my tickets were sent to me. I tried not to trip thinking I could sell them forward. Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. Hi Debbie, we pride ourselves on providing you with valid and authentic tickets issued by the source as part of our 100% Buyer Guarantee. A. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. I then I received an electronic transfer notification which I followed through on. Well the day before the game which was 4 hrs from my home they quit responding to me all together. 2. We were also told that the tickets would show up within 48 hours on the event. I used their site this morning to purchase two tickets to a show. This complaint was posted by a verified customer. Eugene was very helpful with my questions. Request to speak to a Vivid Seats agent. This will help us to determine next steps. We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. We encourage you to monitor your bank and email for further updates on your order. They go above and beyond to make my transactions fun and fast! Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. After a couple days and a hour or two of being on hold I finally received my refund. The request was put. I never will again. Vivid Seats has not responded to my email. Amazing, helped me out big time when my credit card was having trouble with my billing address and Richard was able to sort it out perfectly! I was purchasing 3 tickets and wanted to make sure we are all seated together. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. Then allows the seller to change the date to the day of the event. The sale of these tickets even violates Virginia state code which states: 59.1-466.6. This is absurd! I purchased tickets through you company for the September 11, 2022 Rodeo. Ratings and Reviews 4.6 out of 5. After a problem with payment for tickets, I called and received outstanding customer service with Anthony. A refund or seats in RTC4. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. Vivid Seats insights Based on 55 survey responses Areas for improvement Trust in colleagues Sense of belonging Ability to learn new things Good tips Server (Former Employee) - Chicago, IL - October 7, 2022 The tips were usually good and there was a diverse customer base which kept things interesting. Sellers can choose the price for their tickets and modify them at any time. Dont use this site they are horrible. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. For more information about reviews on ConsumerAffairs.com please visit our Read full review of Vivid Seats and 1 comment. Order number [protected]. We value your privacy. Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible. I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! Vivid Seats Review: Is it Legit, Reliable or a Scam? I would like to warm people to avoid buying tickets through Vivid Seats. It offers a 100%. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I simply want a partial refund because I feel that is fair. However, no matter what link they have provided I cannot access these tickets. Customer identification can be provided if needed. Complaint from Mike D on 30 November 2022 about Vivid Seats in category Online Services The following is a chronological timing of the events that occurred: September 26, 2022, at 7:33PM - I received a ation for Order 47579325 for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Bought 6 tickets and only 4 were transferred. Vivid Seats ranks 30th among Tickets sites. From over pricing. Downgraded Tickets Sent - Not what I paid for. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. Because of this, we always make sure to share total pricing information throughout each fan's purchasing experience. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. Credit care company is stating they rejected my dispute because all sales are final. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. Vivid charged me 78 dollars for a 30 dollar ticket. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. If you have any additional questions, we encourage you to reach out to our online support team on social media. Repeatedly asked to speak to manager and he refused. I never used them before but I know many people who have. Send us a DM on social media. The company offers promotional deals and discounts via email, and, according to the website, Vivid Seats ships tickets directly to you in any of the following forms: Vivid Seats gives sellers a safe online marketplace to find interested buyers. Recent customer reviews are positive. New customers can take advantage of this exclusive discount offer! The 100% Buyer Guarantee means Vivid Seats upholds industry standards for safe and secure transactions.
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