If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below.
Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with residents of the following states: California, Florida, Nevada, Washington, New Mexico, New Jersey and New York. Hear from Joshua Emden from IPPR on the need for a proper #retrofit approach in the UK. Candidates give an average difficulty score of 2.2 out of 5 (where 5 is the highest level of difficulty) for their job interview at Stonewater. Our aim is to get it right and when we dont, we fix it #discoverstonewater Stonewater Institute of Customer Service, Whatever your skills or experience we've got a role for you https://lnkd.in/eSUqezkm, We can't help you find love this #ValentinesDay but we can help you find a job you'll love! Learn more about how we're working with Longleigh to support our residents: https://crowd.in/nhvaLd 590 0 obj
<>
endobj
You must do this within 15 working days of our response. You can submit service requests, review the progress and history of previous service requests, and view memos and notices from our property management offices. (Usernames and Passwords are Case-Sensitive). Over the last three months weve carried out a whopping. This is based on 49 anonymously submitted reviews on Glassdoor. #socialhousing #domesticabuse #partnershipworking, We recently welcomed Sarah Stevenson - Jones MRICS MIFSM AIFireE GradIOSH as Director of Building Safety & Compliance. https://lnkd.in/eskQbV8D If youre like me, you find it frustrating when an organisation doesnt get back to you and youre kept waiting. We have worked with our customers to set these commitments, making sure that we have clear and reasonable standards in the areas that matter most. There will be a final online event on 6th March for registered providers to share their challenges, experiences and solutions helping us to understand how we can work together to improve accommodation provision for survivors of domestic abuse across the city. New Homes Coordinator stonewater customer promise . The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. This is the Stonewater company profile. You could be our next: Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). Glassdoor gives you an inside look at what it's like to work at Stonewater, including salaries, reviews, office photos, and more. Accept Read More, Online housing news, features and opinions, Stonewater strengthens customer experience team with two senior appointments, Keep in touch with the latest industry news. We would like your views on the Customer Complaints Panel whether you have ever used them or not in order to help us shape our complaints process. Earning our second star is something we can all be proud of, driven in part by our incredible 86% response rate from colleagues. Report a defect or repair. Stonewater Customer Hubb. Christian Lauterbach - Sicherheit im Betrieb. Stonewater's privacy policy provides you with information about how we collect, use and protect any information you give us when using our website. The Customer Complaint Panel who are they and what do they do? Questions were not too difficult and it felt very relaxed. Pan Sussex priority alignment with Brighton and Hove Q-Bot Ltd, Moat Homes Limited #sustainability #retrofit, Great to have you onboard, helping to keep homes warm and safe. If you are a tenant and have not yet registered,
gaisano grand mall mission and vision juin 29, 2022 juin 29, 2022 8th March 13:30 Call your management office directly or the local authorities at 911. California Insurance License #0G51436. Call your management office directly or the local authorities at 911. LEARN MORE Stonewater provides real-time, two-way control capability to monitor and control thousands of machines and sensors simultaneously and securely over the Internet. As we break into a new decade, what exactly are the big issues in social housing today? Homes for Ukraine: information for customers, Employment, training and volunteering opportunities, Modern slavery and human trafficking statement, All rights reserved. Our customer commitments are the service standards weve set with you. Project Officer We aim to respond to all email queries within two working days. Stonewater customer community group on Facebook. The housing provider has appointed Dave Lockerman as its new director of Housing Operations and Isabel Varey as director of Housing Service Development. I will raise any outstanding repair you have with the team and they should be in touch. (i Its brilliant that a further 800 customers have joined the online My Home portal over the last three months. Stonewater takes our history and adds in the technical expertise regarding risk to provide a best-in-class solution to government contractors. cscl star vessel flag autism and narcissism differences. They will be discussing 'Keeping your board updated on building and fire safety programmes', go to for more information https://crowd.in/hhR8MC Read 1 more review about Stonewater. When expanded it provides a list of search options that will switch the search inputs to match the current selection. You can update your choices at any time in your settings. Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the . I look forward to sharing another update for the final three months of this financial year sometime in April. To top it off, we recently welcomed our 22nd colleague to their very own home through our employee shared ownership scheme! Customer enquiries. Im delighted weve been named as one of the Top 25 Housing Associations to work for Top 100 Best Companies to work for in the Southeast, Southwest, East and West Midlands. Customer APP ID: stonewater. A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. If you would like to send us feedback please visit Excellent customer support. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. KEY NOT FOUND: company-updates.categories.company-news, Were delighted to be named as one of the Top 100 Large Companies to work for in the Best Companies survey, as well as Number 6 in the Top 25 Housing Associations to work for! Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. #DiscoverStonewater #Recruitment #jobalert #careersinhousing, You'll find Adam Masters, Assistant Director Environment & Sustainability at #Futurebuild conference and exhibition next week. This button displays the currently selected search type. Everything we do is driven by our vision for everyone to have the opportunity to have a place that they can call home. 68% of employees think that Stonewater has a positive business outlook. Stonewaters Founders brought self-funding to the SCA/DBA marketplace over 30 years ago. Stonewaters goal is not to work with general agents or quote mills. Whilst Im proud of what weve already been able to achieve in customer experience, we have no intention of standing still. CLS Sicherheit - Sicherheitsfachkraft Wien. Our customer commitments are the service standards weve set with you. stonewater customer promise. You'll be able to see Sarah at the National Housing Federation Building and Fire Safety in Housing 2023 sharing the stage with Aman Sharma, Totus Digital; Tom Vaughan, Live West and Liz Oliver, The Hyde Group. A positive work culture, with progressive policies, particularly regarding diversity in the workforce.Read More, I applied through a staffing agency. stonewater customer promise. Stonewater is a social housing provider that manages around 34,500 homes in England for over 76,000 customers. Bournemouth - England - UK , BH2 6ED. 1 loraine court san francisco; teaching jobs in roatan honduras; the commish a matter of life and death Changes won't be saved until you sign up for an Enhanced Profile subscription. Your name * Your email address * Confirm email * Stonewater has a positive business outlook, No.3 on Top 30 Sustainable Housing Providers. If it matters to our customers it matters to us." Commissioned by Brighton and Hove City Councils VAWG Unit, Stonewater have conducted research into this issue, aligning with our vision for everyone to have a place to call home, tackling domestic abuse and promote equality and inclusion for all. They handled all the details with the insurance company. This form will not work unless you enable cookies. (727) 582-3100. www.pcclb.com. We value the importance of what EDI brings to our organisation, our colleagues and customers. Im really looking forward to seeing the impact they both have in their new roles and what more we can do together. WISH co-founder to step down after more than Sector buoyed by strong liquidity but wider economic Ongo completes work on series of carbon-neutral homes Walsall extends scheme aimed at helping young people at risk of homelessness, Child Poverty Action Group launches online resource to support people with mental health needs, Platform Housing Group relaunches grant initiative to encourage diversity within communities, Young people supported into work through Kickstart Scheme visit the Houses of Parliament, Livv Housing Group customer launches community lunch club in Halewood. Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. Phone us: 01202 319 119. After an extensive recruitment process, that also considered some really excellent external candidates, it is always refreshing to see existing colleagues naturally emerge as our next senior leaders. 844-700-3667 Weekday 8AM to 5PM CST Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us jowens@stonewaterunderwriters.com. When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can . We were really pleased to support IPPRs recent report into the future of retrofit in the UK, and how the Government needs to prioritise retrofit in its energy bill support package this year. The CCP will then meet and make their recommendations within 5 days of their meeting. We also share our performance against these standards through quarterly reports (below) and through Facebookand theCustomer hubb. -Maya Angelou "People will forget what you said, people will forget what you did, but people will never forget how you made them feel." Weve achieved so much in seven years, with over 76,000 customers and built over 4,550 new homes. Overall, 67% of employees would recommend. We'll assume you're ok with this, but you can opt-out if you wish. Report anti-social behaviour. 4615 Walzem Rd, #200; San Antonio, TX 78218 . Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. Were proud to have been recognised with 1 star status in the Best Companies survey, as well as achieving Level 3 Advanced Employer status in the Ethnicity Maturity Matrix. Thanks for reading, if there are any topics you like to see us cover in future editions of Here to Help, or you have any general feedback for us, give us a shout. To get a job at Stonewater, browse currently open positions and apply for a job near you. Others should be encouraged to follow their lead. #TotusDigital #LiveWest #thehydegroup #firesafety #buildingsafety #NHFBuildingSafety, Happy #RandomActsOfKindness Day Securities and advisory services offered through LPL Financial, a registered investment adviser, Member FINRA/SIPC. We've already held 2 events in partnership with Brighton and Hoves Violence against women and girls unit, and invited professionals across the domestic abuse and housing sector to discuss a range of topics and identify solutions; We are in the midst of a national housing crisis, but with Brighton and Hove being the second most expensive city to live in the UK, with one in 78 of the population being homeless survivors of domestic abuse are finding it increasingly impossible to find a safe home in the city. Use this form to report any non-emergency repairs or defects. california hotel laws; fort hood levy brief link; cassie laundrie update. Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us. Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. Were working on improving the visibility of customer contacts to all colleagues in the business, to prevent failures in communication and help us to understand any barriers so we can fix them. ;R?q:40? Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewater's services to support the needs of existing and future customers, in line with the housing association's customer promise. Today is all about celebrating and recognising great customer service and the people who deliver it. 100% of job seekers rate their interview experience at Stonewater as positive. stonewater customer promise. Learn more in our Cookie Policy. Once you get a positive response, make sure to find out about the interview process at Stonewater and prepare for tough questions. hb```661"&2&0gX17u$z8:;209{{Y -` 30[O#+NxM\gb}(q|7qKK[R4ZV&69x|ii/ : Does there seem to be diversity at Stonewater? Remote/Work from Home position. You can see our performance, Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. So if you are looking for a new opportunity then look no further: https://lnkd.in/gGeXci3 You can see our Customer Commitments, Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. Whether they need emotional, physical or financial support or advice it's always free. Stonewater has made several changes across the business to modernise its services with the aim of meeting the expectations of customers, maximising efficiency, and creating a welcoming and productive workplace environment. Survivors experience of the housing pathway If youd like more information about the research, please get in touch with our Domestic Abuse Transformation Manager, Sarah Pugh sarah.pugh@stonewater.org *?00120 4! Stonewater Scrutiny Panel Customer feedback surveys Specialist online panels Voice of the customer Community Champions LGAH customers Your tenancy agreement Paying your rent Repairs and maintenance Manage your home with MyHome Moving, swapping or leaving your home Pets Neighbourhoods and communities Customer Commitments Flood prevention Trussell Trust appoints Joseph Rowntree Foundations Helen Barnard 100,000 households fall into fuel poverty in England, Higgins completes 38-home mixed-tenure development in Islington, Trust delivers 42 new social-rented homes in Wishaw. June 29, 2022 russell hantz wife; Category: . This includes but is not limited to mail-haulers, janitorial, cafeteria, cleaning, and security personnel. Stonewater has announced the promotions of two customer experience directors to its management team. Stonewater director Catherine Evans said: "Ian Williams places a strong emphasis on putting the customer at the heart of their work, similar to our own Customer Promise. Listing for: CV-Library. Becoming a non-Stonewater customer When a customer leaves a Stonewater home or their tenancy becomes managed by another agent and they are a member of the hubb, the account will change to a Non-Stonewater account. I wish him every success in his new role and know hell continue to lead with passion, vision and heart as he always has.. @Longleighfoundation Circles of Support partners are ready help our residents feel supported and able to face their difficulties and take the next steps forward in their lives. Stonewater provides full MGU services targeting government contractors, including rating traditional and level-funded stop-loss for groups. #BestCompaniesToWorkFor #DiscoverStonewater #loveyourjob. Stonewater Country Club | Private Country Club in Caledonia, MI GIFT CARDS MEMBER LOGIN Part of RedWater Golf Clubs, StoneWater Country Club is proud to offer its members the opportunity to play 6 prominent West Michigan courses with 1 membership. #housing#maintenance#gas#facilitiesmanagement#contract#westmidlands, Retrofitting is agenda-proof Image: Dave Lockerman and Isabel Varey, Stonewater, Read next: Q&A: Graeme Foster, Alpha Living, Subscribe to theHousing Digital Newsletter, This website uses cookies to improve your experience. This is based on anonymous employee reviews submitted on Glassdoor. Feedback. If you're able to tell us a bit more about the issues you're experiencing, we can take a look for you and do what we can to help. 610 0 obj
<>stream
Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. Cross-team working generally works well, but at busy times/pressure points it's sometimes a little tricky, but it's a problem that can be overcome. Its also a reflection of the way our teams collaborate, across the whole organisation, to serve our customers and deliver our vision of everyone having the opportunity to have a place that they can call home., Its our birthday! Interviewers were very welcoming and made me feel at ease. Perpetrator accommodation removing the cause of harm They have established a TPA as the premier SCA/DBA TPA in the industry and have acquired an expertise in providing self-funded benefit solutions. Isgho Votre ducation notre priorit . #Charity #SocialHousing #MentalHealth #FinancialHelp #PhysicalHealth #Wellbeing, The MP for Warwick and Leamington, Matt Western, visited our latest housing scheme in his constituency recently. At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. 604 0 obj
<>/Filter/FlateDecode/ID[<0F74719B3438C242AD885623A76B719C><813913FA34040448AD1072052B82779C>]/Index[590 21]/Info 589 0 R/Length 90/Prev 1406544/Root 591 0 R/Size 611/Type/XRef/W[1 3 1]>>stream